FAQ Frequently Asked Questions Click the questions below to see the corresponding answers. How do we book? Please contact us directly in order to book Windsor Hills Disney Castle. What is the maximum occupancy? The recommended maximum occupancy for Windsor Hills Disney Castle is 14 guests. How do we access the property? Once your booking is confirmed, we will send you access information for the home. This typically will include a lockbox code and an alarm code for the home. What is your policy on smoking? Smoking in the home is not permitted under any circumstances. However, an ash tray is provided for use on the pool deck.