Frequently Asked Questions

Click the questions below to see the corresponding answers.

How do we book?

Please contact us directly in order to book Windsor Hills Disney Castle.

What is the maximum number of people allowed in the Villa?

12 Person + 1 Infant Under 1 Year

There are FREE baby items available in the home for your use.

What is the address to the Windsor Hills Resort?

2600 North Old Lake Wilson Road, Kissimmee, FL

How do I access the resort facilities on arrival at Windsor Hills?

Windsor Hills has introduced a new Visitor Management System called “Dwelling Live”.

Pending your arrival, your party’s vacation dates are logged into the system and in case of any IT “glitches”, you are provided a “Resort Entrance Voucher” in a Welcome email you will receive. This allows the guest and their party to gain access into the development. The driver of each car must present a valid driver’s license to confirm ID.

After validating your reservation, the Security Officer will issue each car with a Smart Key Card. This card will allow yourself and your party to Enter & Exit the resort when you present the bar code at the scanners at the Main Gate to Windsor Hill’s.

The Smart Key Numbers located just above the bar code will allow you access to the Clubhouse Amenities, and the code at the bottom gives access to the Children’s playground area’s.

Should you wish to find any further details regarding the Reserve, please visit the Windsor Hills Master Community Association.

How do we access the property?

The villa itself is equipped with a State-of-the-Art security alarm. It has electronic door locks. Alarm and Door codes will be provided along with detailed directions close to your check-in date.

This allows you to drive directly to the property without the hassle of obtaining keys, as well as allows your party to gain entry for the duration of your stay without sharing keys.

What is your policy on smoking?

Smoking in the home is NOT PERMITTED under any circumstances.

What is your policy on pets?

Pets of any kind in the home is NOT PERMITTED under any circumstances.

Is the pool heated?

The pool and Spa can be heated by request for an additional fee.

Pool Heat is recommended from October through May and Spa Heat is recommended year round.

The “Pool & Spa”Heat is a bit of a luxury item during the summer months.

You may choose to heat the “Spa Only Heat”option, heating the water at 102˚-104˚ or the “Pool & Spa Heat” heating the water with the pool water being set at 87˚-88˚.The Jetted “Spa Only Heat” is always a popular feature any time of year.

If you didn’t choose the “Pool & Spa Heat”, the attached in ground Spa water would be the same temperature as the Pool Water so not very enjoyable. In “Spa Only Heat” mode, all the heated water is directed to the in-ground 600 Gallon Spa Only . Being from the North, we like warm water so I would recommend either option to really enjoy the “Pool & Spa Heat” or the “Spa Only Heat”.

Please see Rental Rates for pricing.

You must request pool heating a minimum of 48 hours before your arrival. If you decide during your stay, there will be an additional call out charge.

All temperatures are subject to change if the air temperature is below 55˚.

What do I do if something breaks?

Our management company is based near Windsor Hills and will respond quickly should you have a maintenance problem during your stay.

To allow our villa to continue to meet your expectations, please be advised that any breakages or negligent damage will be charged for.

The villa is professionally cleaned and inspected after each departure.

How far away are the main attractions?

Windsor Hill’s Address is: 2600 North Old Lake Wilson Road, Kissimmee, FL

Windsor Hills is a 5 minute drive (2 Traffic Lights) away from the Walt Disney World front gate.

Other popular Orlando attractions such as Sea World, Universal Studios and International Drive are approximately 20 minutes away.

Popular Disney Attractions
Other Popular Attractions
Disney’s Magic Kingdom
5.8 Miles
Universal Studios
13.5 Miles
Disney’s Epcot
5.2 Miles
Sea World Orlando
10.5 Miles
Disney’s Animal Kingdom
2.8 Miles
Discovery Cove
11.8 Miles
Disney’s Hollywood Studios
3.5 Miles
Busch Gardens
64.4 Miles
Disney’s Blizzard Beach
3.2 Miles
Kennedy Space Center
63.6 Miles
Disney’s Typhoon Lagoon
5.9 Miles
Downtown Orlando
23 Miles
Disney Boardwalk
4.6 Miles
Leu Gardens
26 Miles
Disney Quest
6.2 Miles
Lego Land Orlando
30.2 Miles
Disney Springs
ESPN Wide World of Sports
3.2 Miles
Richard Petty Driving Experience
5.8 Miles

What Stores/Restaurants/Medical Services are nearby?

The villa is a short drive away from many fabulous eateries, minutes away from many local amenities such as Sams Club and Walmart.


The Orlando area itself offers hundreds of shopping centers carrying every product imaginable. There are themed shopping areas as well as traditional shopping malls.

In addition, there is a wide variety of stores on Highway 192.


There is a wealth of restaurants nearby on US 192 such as Outback Steakhouse, Olive Garden, Golden Coral, McDonalds, Chick-Fil-A, Taco Bell, Red Lobster, TGI Fridays, Dennys, along with several Chinese, Italian, Japanese and Seafood eateries, many of whom will deliver.


For peace of mind, there is a walk-in medical center at the Formosa Shopping Center that is located 5 minutes away from the villa.

Will we have to bring bed linens, towels, etc.?

The villa is fully equipped for all your likely holiday requirements.

Bed Linens, Bath Towels, and Pool Towels are provided.

Prior to your arrival, the villa is prepared with essential supplies to avoid having to shop the moment you arrive.

In each of our bathrooms, you will find a Hair Dryer, Hand Soap and starter tissue paper.

Most times there are garbage bags, glass cleaner, laundry soap, dish washer tablets and sundry items in the kitchen cabinets and pantry.

What entertainment is provided?

The villa is equipped with Wireless High-Speed Cable Internet.

Our Family Room offers a 55″ High-Definition TV with HD Cable, Blu-Ray Player, Xbox One Game Console, and Netflix Video Streaming.

A Netflix Account is provided on the Family Room and Game Room televisions.

Our Game Room is fully equipped with a pool table, air hockey table, 50’s Diner, Thomas the Train Set and a good selection of books, games, and  puzzles.

All our bedrooms offer a 32″ High-Definition TV with Cable and a DVD Player.

Our two themed bedrooms are equipped with a 32″ High-Definition TV as well as an Xbox 360 Game Console in one, and a PlayStation 2 in the other.

An extensive selection of Movies, Video Games, and Games are available to rent at the Clubhouse Resort Office located at the complex’s main gate.

A selection of inflatable toys for fun in the water is located at the poolside.

Want to Call home? We offer Unlimited Domestic and Canadian calling, as well as 2 hours per week for International dialing to 40+ Countries.

Is the villa equipped for Children? What do I need to bring with me if I have a small child?

The villa is fully equipped with a pack & play, full size hotel quality crib, high chair and stroller for your use. There is ample bedding for the baby’s cot. All items are the highest standard and as you would expect, the luxurious bedding is spotlessly clean.

With Children of our own, we know how important it is to make them safe and secure. The patio doors are equipped with a 54″ high safety lever and the pool has a great selection of inflatable toys so you can all have fun.