FAQ

Frequently Asked Questions

Click the questions below to see the corresponding answers.

How do we book?

We have several booking platforms you could use. The first step is knowing the exact dates you want to travel to and from Windsor Hills Resort.

Our availability calendar is kept up to date for you to view our availability, so once your arrival and departure dates are confirmed, please contact us directly by email to confirm availability and for us to send you our  pre-filled in “Rental Agreement” for your review and return.

At your request, we will tentatively reserve our home for you and will take it off the “Rental Market” in anticipation that we hear back from you in 48-72 hrs.

If paying the Reservation Deposit and/or the Balance in Full by Credit Card, this rental Agreement can be by Scan/Email, or faxed to us; otherwise please send the required payment and Rental Agreement by Priority Mail, in US funds. If paying by Google Wallet or an International or Domestic Wire Transfer, please request our Banks Wire Transfer instructions.

After we receive the Rental Agreement back and funds are guaranteed, I will forward a “Reservation Confirmed” E-mail with a due date for the final balance. After final payment is made we will email you a confirmation of your payment, directions to the Windsor Hills Resort, and a Resort Entrance Voucher with the keypad code for the home.

Where is the property located?

Windsor Hills Disney Castle is located in Windsor Hills Resort, 2600 N.Old Lake Wilson Rd. Kissimmee, FL 34747

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What is the maximum number of people allowed in the villa?

12 persons total + infant or toddler in our provided hotel quality Crib.

How do we gain access to the 24 hr gated Resort & Home?

You will arrive at the main entrance and as our guests, you will be pre-registered into the resorts reservation management system called “Dwelling Live”. The security attendant will be expecting you.

You will also be issued a “Resort Voucher” document by us to show the attendant in the unlikely event of any “IT” glitches in the system.

The driver of each car must present a valid driver’s license to confirm ID.

After validating your reservation, the Security Officer will issue each car with a Smart key bar code . This card will allow you/family to enter/exit the resort when you present the bar code at the scanners at the Main Gate to Windsor Hills. The Smart key Numbers located just above the bar code will allow you access to the Clubhouse amenities and the code at the bottom gives access to the children’s playground.

Should you wish to find out any further details regarding the Reserve, please go to : www.windsorhillsmaster.com

The villa itself is equipped with a “keyless” electronic door lock and a security alarm system. This will be the code used to lock/unlock the door and arm/disarm the security alarm system.This enables you to drive directly to the property and gain entry at any hour of the day without needing to obtain keys first.

Your personal code will be provided at the “two weeks” before arrival date along with detailed resort information & directions prior to your visit. This means that all your party can gain entry for the duration of your stay without sharing keys. Do not share your code with anyone outside of your party for security reasons.

How do other members of the family or visitors gain access to Windsor Hills Resort to join us?

You have two choices:

1. Simply forward a copy of your “Resort Entrance Voucher” we have previously provided you with to these visitors to show the guards at the gate.

2. Have your other family members or visitors provide their drivers license and the address of the villa to the guard. They will issue a temp pass for the dates provided.

Is smoking or pets allowed?

Sorry, NO smoking and NO pets are allowed.

Is the pool heated?

The optional pool heat can be supplied for an additional cost.

We would recommend Pool Heat from October through to May and the Spa Heat year round.

The pools heater is set to the maximum temperature allowed under Florida law (87-88°).

We offer 2 different pool heating options, the choice is yours.

  1. “Pool & Spa” heat:
    • The heater is set between 87 and 88 degrees.
    • 10-12 hrs heating a day while the circulation pump is running.
    • $25/day or $150/week plus tax.
  2. “Spa Heat” only:
    • The heater is set between 102 and 104 degrees.
    • 10-12 hrs heating a day while the circulation pump is running.
    • $13/day or $90/week plus tax.

You must request Pool & Spa heating a minimum of 2 weeks ahead of arrival. If you decide during your stay, there would be a $35 call out charge for maintenance to visit the home to turn on the heater and depending on air temp and current water temperature,please allow several days for water to pre-heat. Because the pools heater uses Heat Pump technology, all temperatures subject to change if air temperature gets below 55 degrees.

What do I do if something breaks?

Let our management company know right away by phone. Our management company is based near Windsor Hills and may be currently nearby and will respond quickly should you have a maintenance problem during your stay.

To allow our villa to continue to meet your expectations, please be advised that any breakages, negligent damage will be charged for but not before speaking to you directly.

The Villa is professionally cleaned and then inspected after each guest departure.

How far away are the main attractions?

Windsor Hills Disney Castle is only a 5 minute drive (2 traffic lights) away from World Drive that leads to the Walt Disney World’s front gate.

The other Orlando attractions like Sea World, Universal and International Drive are approx 15 minutes away depending on traffic.

  • Magic Kingdom (5.8 mi)
  • Epcot (5.2 mi)
  • Disney’s Animal Kingdom (2.8 mi)
  • Disney’s Hollywood Studios (3.5 mi)
  • ESPN Wide World of Sports (3.2 mi)
  • Blizzard Beach (3.2 mi)
  • Typhoon Lagoon (5.9 mi)
  • Disney Boardwalk (4.6 mi)
  • Disney Quest (6.2 mi)
  • Richard Petty Driving Experience (5.8 mi)
  • Universal Studios (13.5 mi)
  • SeaWorld (10.5 mi)
  • SeaWorlds Aquatica (13 mi)
  • Discovery Cove (11.8 mi)
  • Busch Gardens (64.4 mi)
  • Kennedy Space Center (63.6 mi)
  • Downtown Orlando (23 mi)
  • Leu Gardens (26 mi)
  • Lego Land Orlando (30.2 mi)

For Golfers, The Mystic Dunes Resort & Golf Course is right next door, and there are the sensational Disney courses as well as the 3 -18 hole Championship courses at Reunion and Champions Gate. (all less than 10 minutes away!)

Feel free to view the local area: View Surrounding Area

What stores/restaurants/medical services are nearby?

A Brand new Wal-Mart Super center has opened a 1/2 mile away right outside the main entrance to the Resort. This couldn’t be more convenient for all your supplies and grocery items needed.

We are a short drive away from many fabulous eateries, only minutes away from many local amenities such as mini Golf. The Orlando area itself offers hundreds of shopping centers featuring every product imaginable. There are themed shopping areas as well as traditional malls.

In addition there are a wide variety of stores on Highway 192. There is a wealth of restaurants nearby on US 192 such as Cracker Barrel, Outback Steakhouse, McDonalds, Chick-Fil-A, Taco Bell, Red Lobster, TGI Fridays, Denny’s along with Chinese, Italian etc, many of whom will deliver.

For peace of mind there is a walk in medical center at the Formosa Shopping Center five minutes away.

Will we have to bring bed linen/towels etc.?

The villa is fully equipped for all the linen and towel requirements you will need.Pillows, bed linen, bath and hand towels and pool towels are provided.

Prior to arrival, the villa is prepared with a few complimentary essential supplies, so you our guests don’t have to run out and shop the moment you arrive such as tissue paper, paper towels, trash bags, dish soap,sponge scrubbier and dishwasher tabs.

In each of our bathrooms, you will find a hairdryer.

What entertainment is provided?

Our air conditioned games room is fully equipped with an 8ft regulation pool table and air hockey table, as well as a good selection of books, games, and puzzles.

There are both X-BOX ONE, X-BOX 360, Sony Play Station plus games.

Free wired and Wi-Fi High-speed Internet connection.

The Family rooms LED  SMART TV’s have a NETFLIX subscription enabled and you can enjoy the ever growing library of 1000’s of movies.

An extensive selection of videos, games etc are available to rent at the communal resort office located at the complex’s main gate.

A selection of inflatable toys, water masks for fun in the water are usually available and they are located at the poolside.

We also provide a Propane Gas Grill for you to use during your stay, free of charge.

Want to call home? We offer FREE USA and 40 different Countries Worldwide calls (some restrictions apply; see terms in home)

Is the villa equipped for children - what do I need to bring with me if I have a small child?

Yes, the villa is fully equipped with a stairway gate for top or bottom of the stairs, deluxe pack-n-play, a hotel quality crib,  highchair, booster seat, a quality stroller and often several economy strollers for your use. A car travel seat is not provided. We provide bedding for the baby’s crib. All items are of the highest standard, and as you would expect the luxurious bedding is spotlessly clean. With children of our own, we know how important it is to make them safe and secure.

The patio door is equipped with a 54” high safety lever & pool door alarm for audible notification that the door has been opened. Also the pool is completely barricaded from the home with a safety fence upon arrival